GeoHelp – Advancing the State-of-the-Art in Customer Service

We will soon be launching our  GeoHelp platform which has many state-of-the-art features.  Customers can use our iphone app to ask “How late are you guys open today?”, or “Do you carry Gucci sunglasses?”, or “I bought some paint from your store last year… how can I match the color when I buy more?”  Businesses answer these questions using their own iphone app or via a simple SaaS support screen.  This IMMEDIATE gratification makes for happy customers !

Now that a “conversation” has been started, why not send something special to that customer so they come to your store ?  GeoHelp lets you instantly select from premade messages and send these to one or many customers in less than 30 seconds !  We call these messages “Super Messages” because they contain over 25 pieces of information including a YouTube video, QR code for redemption, links to all social media, and much more.

GeoHelp includes the following features which a business accesses on the GeoHelpAdmin web site:

• GeoRewards - automatically send incentives to customers when they are close
• Mobile Chat - offer VIP service and be “top of mind” when customers have questions
• Instant Mobile Messages – send a mobile video message to any customer in 30 seconds
• GeoMaps - make your business stand out on our location-based business map
• Instant Promotion campaigns - send mass mailing with powerful targeting filters
• Build your database – easily add notes and details to customer files
• No POS redeem system - the GeoHelp redemption system does not require POS integration
• Verify your ROI – track customer behavior from initial contact to in-store purchasing

So, hopefully, you agree that…  location-based customer service has arrived !